Help with your order
Frequently asked questions
Delivery, payment and order tracking at a glance.
Find answers to common questions about shopping at Klosterdrogerie. Choose a topic below to get straight to the information you need.
Delivery and collection
Shipping costs, delivery times and collection in St. Gallen.
Delivery information →For orders below CHF 100, you can choose Economy (B-Post) for CHF 7.00 or Priority (A-Post) for CHF 9.00. For orders of CHF 100 or more, Priority delivery within Switzerland is free.
For available items ordered by 12:00 noon, Priority delivery is expected on the next working day and Economy on the second working day. Same-day processing and delivery dates cannot be guaranteed. Please allow for weekends and public holidays.
Yes. You can collect your order at Klosterdrogerie AG, Auf dem Damm 17, 9000 St. Gallen. Please contact us to arrange collection.
For legal reasons, we are not permitted to send medicines by post. Medicines from Klosterdrogerie are available only for collection at our St. Gallen store after professional advice. Please contact us to arrange collection.
You can pay for your online order with Mastercard, Visa, American Express, TWINT or PostFinance Pay. Select your preferred payment method at checkout.
Yes. PostFinance Pay has replaced PostFinance Card and PostFinance E-Finance in our online shop. Select PostFinance Pay at checkout and confirm your payment in the PostFinance App.
After completing your order, you automatically receive an order confirmation by email. It contains your order number and an overview of the items ordered. A separate shipping confirmation follows once your order has been dispatched.
Please check your spam folder and the email address you used at checkout. If you still cannot find a confirmation, contact us before placing another order.
After dispatch, we send you a shipping confirmation with the Swiss Post tracking link. Use it to follow your parcel. If you have a customer account, you can also check your order status there.